SmallBizGenius Analysis

Scentbird is a fragrance subscription service offering designer perfumes and colognes in travel-sized spray bottles. While many customers appreciate the opportunity to sample a variety of scents, some report issues with billing, delivery, and customer service.

Category Breakdown

Scores based on analysis of 280 recent reviews

Fragrance Selection & Quality

8.5/10

Many reviewers are pleased with the wide variety of designer fragrances available and the ability to discover new scents. Customers frequently mention enjoying the specific fragrances they receive and appreciate the opportunity to try them before buying a full-size bottle, with one reviewer stating, "Love the scents. Everything is packaged so very carefully."

45 reviews mention this

Billing Issues & Unexpected Charges

3.5/10

A significant number of reviewers report problems with billing, including unexpected charges, incorrect amounts, and difficulty obtaining refunds. Some customers claim they were charged even after canceling their subscriptions, as one reviewer noted, "I’m in Canada and have consistently been charged $40-$50 per month for the scents I chose from this company that claims it will only cost $8 a month."

20 reviews mention this

Delivery & Shipping

6.0/10

While some reviewers praise the fast delivery and careful packaging, others report issues with delayed or missing shipments. Some customers express frustration with the inconsistency of delivery times, with one reviewer stating, "When is my next one coming in do I have to pay every month if I pay every month y us it taking so long to be delivered."

15 reviews mention this

Subscription Cancellation

4.0/10

Several reviewers mention difficulties canceling their subscriptions and express frustration with the cancellation process. Some customers claim they were charged even after attempting to cancel, with one reviewer stating, "Cancelling has been an ordeal and the won't refund you."

12 reviews mention this

Product Size & Value

5.5/10

Some reviewers feel the product size is too small for the price, while others find it a reasonable value for the ability to try different scents. There are mixed opinions on whether the cost justifies the amount of fragrance received, with one reviewer stating, "Product is to small for the price very unsatisfied."

10 reviews mention this

Customer Service

6.5/10

Customer service experiences are varied, with some reviewers praising the company's responsiveness and problem-solving abilities, while others express frustration with the lack of direct contact options and slow response times. One reviewer noted, "I didn’t like not having a person to speak with however the response time was fast and my issue was solved quickly."

8 reviews mention this

Pros & Cons

What Customers Love

Opportunity to try various designer fragrances before committing to a full-size bottle. Mentioned 40x
"Its nice to try all kinds of different cologne and actually wearing it instead of a sample spray on a piece of paper."
Convenient travel-sized spray bottles perfect for on-the-go use. Mentioned 18x
"Loving this subscription: I have received 2 orders so far and I absolutely love the compact size, they are perfect for carrying around in my bag."
Access to a wide selection of scents, including niche and hard-to-find fragrances. Mentioned 15x
"I also love some of the lines they offer that I seldom see in stores."
Affordable way to experience high-end fragrances without the full retail price. Mentioned 12x
"I love being able to try different scents at affordable prices. Especially since most of these i would not purchase at full price."
Easy to choose scents and manage the subscription online. Mentioned 7x
"The company is good with structuring your future scents. I think it's a good system with flexibility to change to a different scent should you change your mind before your billing date."

Common Complaints

Unexpected charges and billing discrepancies are a common issue. Mentioned 20x
"Hey guys i figured I'd try out the service and it was supposed to be for 8 dollars a month but I keep receiving 30 dollar bills every month so obviously your advertising is a bit off unfortunately."
Difficulties canceling subscriptions and receiving confirmation of cancellation. Mentioned 12x
"I have also cancelled my membership several times in the last two months but keep receiving emails that a shipment is on the way."
Some scents have poor longevity and don't last long after application. Mentioned 8x
"Ordered aftershave... To be fair the aftershave I have ordered smells like the real thing ... However it just does not last more than half and hour."
Issues with the spray mechanism on the travel-sized bottles. Mentioned 6x
"Only issue is that the little bottle the sprayer broke the whole plastic top to push to spray the scent broke and I don't know why..."
Delayed or missing shipments. Mentioned 5x
"YOU ONLY SHIPED ME 1 SENT SUPPOSED TO OF BEEN 3.... TRIED SEVERAL TIMES TI CONTACT I FINALLY GAVE UP ... ITS A SHAME PAY THST MONEY 💰 AND NOT GET WHAT YOU PAY FOR"

Common Questions About Scentbird

Answers derived from customer review patterns

Is Scentbird legit and trustworthy?

Scentbird is a legitimate service offering monthly fragrance subscriptions, but trustworthiness is a concern. While many customers enjoy the variety of scents and the convenience of travel-sized bottles, a significant number report issues with billing discrepancies, unexpected charges, and difficulties canceling their subscriptions. Some customers have also experienced delayed or missing shipments. Therefore, while the service itself is real, potential subscribers should be aware of the reported issues and carefully monitor their accounts.

Based on 45 reviews

Does Scentbird have good customer service?

Customer service experiences with Scentbird are mixed. Some reviewers praise the company's responsiveness and ability to resolve issues quickly, while others express frustration with the lack of direct contact options and slow response times. The absence of a phone number for immediate assistance is a common complaint. While some issues are resolved, the inconsistent customer service quality is a point of concern for potential subscribers.

Based on 8 reviews

Is Scentbird worth it for small business owners?

For small business owners, Scentbird may be worth it if they are looking for an affordable way to explore different fragrances for personal use. The travel-sized bottles are convenient for those who travel frequently. However, the reported issues with billing and subscription cancellation should be carefully considered. If reliability and consistent service are paramount, small business owners might want to explore alternative options.

Based on 15 reviews

What is Scentbird's cancellation policy like?

Scentbird's cancellation policy is a frequent source of frustration for customers. Many reviewers report difficulties canceling their subscriptions and claim they were charged even after attempting to cancel. Some customers also mention that receiving confirmation of cancellation is challenging. The process often involves navigating through the website or contacting customer service, and there are reports of delays and unresponsiveness.

Based on 12 reviews

What is the quality of Scentbird's fragrances?

The quality of the fragrances offered by Scentbird is generally well-regarded. Many reviewers appreciate the wide selection of designer perfumes and colognes available. However, some customers report that the scents do not last very long after application. While the initial scent is often accurate and enjoyable, the longevity can be a concern for some users.

Based on 45 reviews

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